If Your Mastercard® Debit Card is Lost or Stolen
- Immediately turn it off by logging into online banking and selecting “Card Management." You can also turn off your card by using your mobile app and selecting the “Manage Cards” menu option or by calling 1-888-297-3416.
- If you have reported your card lost or stolen after hours please call us the next business day at 888-226-6063 to confirm your card is turned off and to order a new one.
Bank Card Security Tips
- If you are enrolled in debit card alerts via mobile or email, monitor your transactions and report any unauthorized transactions immediately by calling 888-226-6063 or visiting us at a neighborhood branch.
- Two Rivers Bank & Trust has an automated notification service to alert you when abnormal activity is detected on your Mastercard® Debit Card. When an unusual spending pattern is identified, a customer service representative will contact you. Once your identity is confirmed, you will be prompted to confirm whether the reported transactions are legitimate or suspect.
If Your Visa® Credit Card is Lost or Stolen
- Call 1-800-883-0131. This number is available 24/7.