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ITMs FAQ

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Just as ATMs changed the banking industry forever, there’s a new technology on the banking horizon that you’ll soon have access to as a Two Rivers Bank & Trust neighbor. Beginning in summer of 2018, Interactive Teller Machines (ITMs) will be added to select branches, setting the standard for our digitization of banking services.

In fact, our Des Moines branch opening at 31st and Ingersoll will be the first of its kind for Two Rivers Bank & Trust, acting as our first banch to function without a traditional teller line.

As ITMs aren’t as widely-known as the ATM yet, we wanted to take a moment to help clarify any questions you may have about the revolutionary technology that will soon be at your fingertips.

Q: What are ITMs?

A: Interactive Teller Machines (ITMs) are machines that look and function similar to ATMs, but are much more sophisticated in their services. ATMs are predominantly used for completing simple transactions – without the aid of a teller. ITMs will still allow for you to complete basic money withdrawls, but the technology also allows for customers to video chat with a teller, or even complete more complex banking needs on their own, such as, loan payments, account openings and closings, third party account transfers, and much more!

Q: Why is Two Rivers Bank & Trust implementing ITMs?

A: At Two Rivers Bank & Trust, we realize that your busy lifestyle doesn’t always allow for you to stop in to your neighborhood branch, so we wanted to bring our neighbors a more convenient way to bank. ITMs give you the opportunity to determine the level of interaction you have with our bank and team members.

Q: What are the benefits of ITMs?

A: As mentioned above, ITMs allow for you to choose the level of interaction you have with your bank. Some of our neighbors really enjoy the relationship that they have with their banker, while others are looking for convenience when it comes to banking. ITMs give our customers the ability to choose the level of interaction they’re most comfortable with.

Q: How do I use the ITMs?

A: With new technology, comes a learning curve. The beautiful thing about ITMs is that there’s an option to speak with a Two Rivers Bank & Trust personal banker with the click of a button, who will be happy to walk you through whatever you need assistance with.

Q: Are ITMs secure?

A: Absolutely! Two Rivers Bank & Trust is committed to providing you with secure banking solutions, which means that any transaction at a Two Rivers ITM will keep your personal and financial information protected.

Do you have more questions? Great! We’re excited that you’re eager to learn more about ITMs. For more information, please visit your neighborhood Two Rivers Bank & Trust branch or, give us a call and we will be happy to help!